At Fleexio.com, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

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1. Return Policy

You have 15 days from the date you receive your order to request a return.
To be eligible for a return, your item must meet the following conditions:

• The item must be unused, unworn, and in its original condition.

• The item must be in its original packaging, including any tags, manuals, or accessories.

• You must provide proof of purchase (order confirmation or receipt).

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2. How to Initiate a Return

To start a return, please contact us at awagloballlc@gmail.com with your order number and reason for return.

Once your request is reviewed and approved, we will provide detailed instructions and the return shipping address.
Please do not send items back without first receiving return authorization.

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3. Return Shipping

• Customers are responsible for return shipping costs, unless the return is due to a defective or incorrect item.

• We recommend using a trackable shipping service or purchasing shipping insurance.
  We cannot guarantee receipt of returned items without tracking.

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4. Refunds

Once your return is received and inspected, we will notify you via email whether your refund has been approved or rejected.

If approved:

• Refunds will be processed to your original method of payment within 5–10 business days.

• Shipping charges (if any) are non-refundable, unless the return is due to our error.

If your refund is delayed, please first check with your bank or payment provider, as processing times can vary.

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5. Exchanges

We currently do not offer direct exchanges.
If you wish to exchange an item, please return it for a refund and place a new order for the desired product.

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6. Damaged, Defective, or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery at awagloballlc@gmail.com with photos of the issue.
We will review your claim and arrange a replacement or refund at no additional cost to you.

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7. Non-Returnable Items

The following items are non-returnable for hygiene or safety reasons:

• Gift cards or downloadable software products

• Personal care items (e.g., cosmetics, undergarments)

• Clearance or final-sale items

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8. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

1. Check your bank account or card statement again.

2. Contact your bank or credit card company — it may take additional time before your refund is officially posted.

3. If you’ve done all this and still haven’t received your refund, please email us at awagloballlc@gmail.com.

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9. Contact Us

If you have any questions about our Refund & Returns Policy or need assistance with your order, please contact:

AWA Global LLC
30 N Gould St Ste #50009
Sheridan, WY 82801
📧 Email: awagloballlc@gmail.com